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last updated December 2019

Die nachfolgenden Allgemeinen Geschäftsbedingungen (im Folgenden “AGB”) finden Anwendung für alle deine Besuche im reiseregen Online Shop and for the use of the Online Shop.

Please read these terms and conditions carefully before you enter our online shop and place orders for our products.

By using the website and placing orders, you agree to the application of the terms and conditions in their entirety. You can also print or download the terms and conditions. We recommend that you keep a copy of these terms and conditions for future reference.

Responsible for this website and the reiseregen Online Shop ist die exoquo UG haftungsbeschränkt, eine Gesellschaft mit beschränkter Haftung, gegründet nach deutschem Recht und eingetragen im Handelsregister des Amtsgerichts Duisburg unter HRB 20366 mit Sitz in Erler Str. 15, 46514 Schermbeck, Deutschland (nachfolgend “wir” oder “uns” genannt).

Order options

You can place your orders in the reiseregen Online Shop (hereinafter "Online Shop" or "Website") via https://www.reiseregen.com.

We have no minimum order quantities in our online shop. However, we do charge shipping costs for your orders in individual cases (see below).

Please note that with every order you confirm that you:

  • are over 18 years of age
  • you are resident in Germany and
  • all information and personal data provided to us is complete and correct in every respect.

Shipping conditions

We deliver in the whole territory of the Federal Republic of Germany. We deliver via DHL directly to the delivery address you specify, to a packing station or a parcel shop.

We always try to execute your order as a complete delivery. However, we reserve the right to make partial deliveries. In this case, we will only ship those products that are available at the time of your order.

Shipping costs

The packaging and shipping costs for deliveries to Germany are free.

If we make partial deliveries, packaging and shipping costs are only incurred for one delivery, the subsequent deliveries are free of shipping costs.

We always deliver in our standard packaging. Any form of special packaging that we arrange at your request may result in additional costs for you.

Delivery times

We reserve the right to withhold delivery if previous deliveries have not yet been paid for in full.

We will always endeavour to meet the delivery times notified by us at the time of your order. However, delivery times depend on various factors, such as the type and availability of items or the method of delivery. Therefore we cannot guarantee fixed delivery dates.

Usually delivery times for available goods can be accepted with 2-3 working days after confirmation of your order.

Of course we will inform you immediately about possible delays and give you an estimate of the new delivery date. To the extent permitted by law, we are not liable for any damages, liabilities, costs or other expenses resulting from a delayed delivery.

Stock availability

Bitte beachte stets die Verfügbarkeit unserer Produkte. “Lieferbar innerhalb von 2 bis 3 Tagen” bedeutet zum Beispiel, dass Produkte unmittelbar verfügbar sind und zur Lieferung an deine gewünschte Lieferadresse bereitstehen.

Please also note that the availability of products in connection with certain promotions may be limited due to increased demand and that in such cases we can only supply products that we have in stock.

Transfer of risk/default of acceptance

We will deliver the ordered products directly to the delivery address you specify. The risk of loss, damage or destruction of the products passes to you at the time of delivery. We bear such risk until the time of delivery. If a delivery is delayed or not possible at all and this is due to reasons for which you are responsible (e.g. in case of default of acceptance or refusal of acceptance), the risk is transferred to you at the time when the delivery would have been carried out if you had not been in default of acceptance.

In individual cases, we reserve the right to demand affidavits in respect of alleged incorrect or incomplete deliveries (including alleged transport damage).

Conclusion of the contract

The presentation of our products in the online shop is merely an invitation to the visitor of the online shop to submit an offer to conclude a sales contract for the presented products.
You can have a look at our product assortment and select and collect them by clicking the button "add to cart". You can view the shopping cart at any time by clicking on the button "shopping cart" and remove products from the shopping cart.
Your order is completed by clicking on the "Buy Now" button, which is also an offer to conclude a purchase agreement for the ordered products.
After submitting your order you will receive an e-mail from us confirming the receipt of your order. This order confirmation does not constitute acceptance of your offer to conclude a purchase contract.
Such acceptance is only given when you receive an e-mail from us informing you that your order has been dispatched. This dispatch confirmation e-mail also represents the confirmation of the contract. The confirmation of contract is limited to the products listed in the shipping confirmation email and notified for delivery.
We reserve the right to refrain from concluding a contract. Reasons for a rejection of your purchase offers can be, for example, the non-availability of products or a missing payment authorization.

Right of withdrawal

In connection with your order in the online shop you have a legal right of withdrawal from which deviations are only permitted in your favour.
We hereby inform you about this as follows:

Cancellation policy

You have the right to cancel the contract within fourteen days without giving reasons.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the products.

To exercise your right of revocation, you must inform us (exoquo UG haftungsbeschränkt, Erler Str. 15, 46514 Schermbeck, Germany, e-mail address: [email protected]) of your revocation decision by means of a clear statement (e.g. a letter or e-mail sent by post).

You can use the following sample revocation form, but it is not mandatory.

Sample cancellation notice

exoquo UG haftungsbeschränkt
Erler Str. 15
46514 Schermbeck

E-Mail: [email protected]

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following products (*)
Ordered on ()/received on ().
Name of the consumer(s),
Address of the consumer(s),
Signature of the consumer(s) (only for paper notification)
[*] Delete as applicable.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of cancellation

If you withdraw from this contract, we will refund all payments received from you, including delivery charges (except for additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse a refund until we have received the products back or until you have provided proof that you have returned the products, whichever is earlier.

You must return the products to us without delay and in any case within fourteen days at the latest from the day on which you informed us of the cancellation to:

exoquo ug haftungsbeschränkt
c/o Gierse
Im Vogelsang 4
46514 Schermbeck

zurück zu senden.

The deadline is met if you dispatch the goods before the end of the fourteen-day period. You shall bear the direct costs of returning goods that can be sent by parcel post.

You only have to pay for a possible loss of value of the products if this loss of value is due to a handling of the products that is not necessary for testing the condition, properties and functionality of the products.

Warranty claims/compensation

We have the claim to supply you only with products of the best quality. Should the products received be faulty or damaged, please contact our customer service department by e-mail: [email protected].

We will then ask you to return the defect/damaged products to us for examination and we will either repair or replace the returned products or refund the purchase price (including delivery costs, if any).

In the following cases a refund or replacement is excluded and we will return the product to you:

  • the product was not purchased in our online shop
  • the defect of the product was caused by the non-observance of the care instructions on the product labels or the product packaging
  • the defect of the product was caused by your misuse or negligence (e.g. contact with chemical substances. fire, heat or damage caused by sharp objects such as knives or barbed wire, etc.)
  • the defect in the product was caused by changes to the product (e.g. by a change tailor)

Please note that we reserve the right to reject your claims for replacement, repair or refund if the defect is due to normal wear and tear of products that have exceeded their normal service life.

We reserve the right to change prices or technical specifications and cannot be held responsible for text or image errors. Due to technical limitations, product colours may slightly differ from the original colours.
Otherwise, the statutory warranty periods for defects in the purchased goods shall apply.
Reisegen is liable for damages exclusively in accordance with the following conditions:

We (including our legal representatives and vicarious agents) shall be liable without limitation in cases of claims for damages and reimbursement of expenses, irrespective of the legal basis, for intent and gross negligence, for injury to life, body or health and for breach of material contractual obligations.
However, the claim for damages for the violation of essential contractual obligations is limited to the foreseeable damage typical for this type of contract, unless intent or gross negligence is involved or there is liability for injury to life, body or health.

The limitations of liability shall not apply if we have fraudulently concealed a defect or have assumed a guarantee for the quality of the products; the same shall apply to claims under the Product Liability Act.


All prices shown in our online shop are inclusive of the statutory value added tax applicable at the time. We are not bound to wrongly marked prices. If shipping costs are incurred we will inform you immediately before you place your order.

Payment options

Die Abwicklung sämtlicher Zahlungsarten im reiseregen Onlienshop erfolgen durch die Stripe Payments Europe, Ltd., c/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, Ireland (im Folgenden: “Stripe”), unter Geltung der Stripe-Nutzungsbedingungen, einsehbar unter https://stripe.com/de/legalto whom we assign our payment claim.

Here you will find the terms and conditions of Stripe.

For a secure and comfortable shopping in the reiseregen online shop we offer the following payment methods through the payment service provider Stripe:

  • Credit card (Visa, MasterCard, American Express)
  • Sofortüberweisung
  • Giropay

We reserve the right in individual cases to exclude certain types of payment in order to hedge the credit risk.
Credit card/Sofortüberweisung/Giropay

The processing of the payment methods credit card payment, instant bank transfer and Giropay is done in cooperation with Stripe.
Stripe collects the invoice amount from your credit card account or bank account. In case of assignment, payment can only be made to Stripe with debt discharging effect. The credit card / bank account will be charged immediately after sending the customer order in the reiseregen online shop.

We remain responsible for general customer enquiries about e.g. the goods, delivery time, dispatch, returns, complaints, declarations of revocation and shipments or credit notes even if the payment method credit card payment via Stripe is selected.

Default of payment

If your chosen payment service (credit card provider or instant bank transfer) refuses to authorize the payment - for whatever reason - we will not accept your order. In these cases you cannot derive any claims against us from the refused or delayed payment.


We reserve the right to issue our invoices exclusively in electronic form.

Retention of title

Until full payment of the purchase price we remain the owner of the delivered products.

Data protection

We take the subject of data protection very seriously and therefore observe the regulations of the German Data Protection Act as well as any other relevant national data protection laws. You can find our information on data protection under https://www.reiseregen.com/Datenschutz. We will gladly send you these on request.

Copyright and industrial property rights

Unless explicitly regulated otherwise, we are the owner or licensee of all industrial property rights on this website. This website and all its contents are protected by national and international copyright laws. Your use of this website does not grant you any rights with respect to copyrights, design rights or trademarks.
You may print or download content from this website solely for your personal informative non-commercial use. You may not modify in any way the paper printouts or digital copies of any content of this website. You may not copy, distribute, publish, transmit or sell the content of this website in any way. In particular, you may not use any part of this website for commercial or industrial purposes without first obtaining a license from us or the licensor.

All word and picture trademarks, logos, brand names ("trademarks") shown on the website are and remain the property of us, the group companies or licensees of exoquo UG haftungsbeschränkt. The use of the trademarks on other Internet sites or the linking in any form to other Internet sites is not permitted, unless we have given our express written consent.

Settlement of disputes

Under current law, we are obliged to inform consumers of the existence of the European Online Dispute Resolution Platform, which can be used to resolve disputes without the need to go to court. The European Commission is responsible for setting up the platform. You can find the European Online Dispute Resolution Platform here: https://ec.europa.eu/odr.
The exoquo UG haftungsbeschränkt is not willing and obliged to participate in dispute resolution proceedings before a consumer arbitration board.


Neither exoquo UG haftungbeschränkt nor its employees, managers or other assistants, who support exoquo UG haftungbeschränkt in the creation and maintenance of the website, can be held liable for direct or indirect damages (including damages caused by viruses, or the incompleteness or errors of this website) resulting from the inability to use the content of the website.
We will do our best to protect your payment details and account information. Nevertheless, should your payment details and/or account information become available to unauthorized third parties, and this is not due to negligence of exoquo UG haftungsbeschränkt, exoquo UG haftungsbeschränkt is not liable for any damage you may suffer from this circumstance.
We shall not be liable for poor performance or delay if circumstances of force majeure such as strikes, war, fire, flood or earthquake are responsible.

Insofar as the website contains links to the websites of third parties, we have no control over the content of such links. In this respect, any liability with regard to the contents of the linked internet pages is excluded.
Nothing in these terms and conditions shall limit our liability for negligence in case of death or personal injury.

Adjustments of the general terms and conditions

We reserve the right to adapt and supplement these terms and conditions at any time and to change their structure as necessary. The adapted General Terms and Conditions will always be published on this website in a way that is easily visible to you and are considered accepted unless you object to them within one month after publication.
We therefore advise you to visit this website regularly to stay informed about the current status of our terms and conditions.

Applicable law/jurisdiction

All contracts between you and exoquo UG haftungsbeschränkt as well as these terms and conditions are subject to the law of the Federal Republic of Germany under exclusion of the UN Sales Convention. This choice of law only applies insofar as it does not deprive the consumer of mandatory applicable consumer protection regulations of the state in which the consumer has his habitual residence at the time of his order.
The legal regulations apply to the place of jurisdiction.

Severability clause

Should any of the above provisions of these GTCs be found by a court of law to be invalid or incomplete, the remaining provisions shall remain unaffected.