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Cancellation policy


last updated December 2019

In connection with your order in the online shop you have a legal right of withdrawal from which deviations are only permitted in your favour.
We hereby inform you about this as follows:

You have the right to cancel the contract within fourteen days without giving reasons.
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the products.

To exercise your right of revocation, you must inform us (exoquo UG haftungsbeschränkt, Erler Str. 15, 46514 Schermbeck, Germany, e-mail address: [email protected]) of your revocation decision by means of a clear statement (e.g. a letter or e-mail sent by post).

You can use the following sample revocation form, but it is not mandatory.

Sample cancellation notice

exoquo UG haftungsbeschränkt
Erler Str. 15
46514 Schermbeck

E-Mail: [email protected]

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following products (*)
Ordered on ()/received on ().
Name of the consumer(s),
Address of the consumer(s),
Signature of the consumer(s) (only for paper notification)
[*] Delete as applicable.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Du kannst dein Widerrufsrecht auch dadurch ausüben, indem du uns die Produkte einfach innerhalb der Widerrufsfrist an uns zurückschickst und folgendes Formular ausfüllst.

Mehr Informationen zur Rückgabe findest du hier.

Consequences of cancellation

If you withdraw from this contract, we will refund all payments received from you, including delivery charges (except for additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse a refund until we have received the products back or until you have provided proof that you have returned the products, whichever is earlier.

You must return the products to us without delay and in any case within fourteen days at the latest from the day on which you informed us of the cancellation to:

exoquo ug haftungsbeschränkt
c/o Gierse
Im Vogelsang 4
46514 Schermbeck

The deadline is met if you dispatch the goods before the end of the fourteen-day period. You shall bear the direct costs of returning goods that can be sent by parcel post.

You only have to pay for a possible loss of value of the products if this loss of value is due to a handling of the products that is not necessary for testing the condition, properties and functionality of the products.


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