Right of return
If an item does not meet your requirements, you can simply return it to us within 14 days. We accept your return within 14 days as a revocation, without you having to make any further written declarations.
Please send the return sufficiently stamped to:
exoquo ug haftungsbeschränkt
Im Vogelsang 4
- Please make sure to return the article to us complete, including label and original packaging. We ask for your understanding that only unused and undamaged products can be returned.
- Please fill out our return form and send it to us. To protect the environment, please use this online return form.
- Please seal the parcel well, stamp it sufficiently and send it to our above mentioned address.
What happens next?
After receipt and inspection of the goods you will receive an e-mail from us confirming the receipt of your return. We will then refund the amount of your return immediately. The type of refund depends on the payment method you chose when ordering.
We reserve the right to refuse to take back products that do not meet our return requirements.
Dealing with complaints
Please send us the damaged products or the products to be complained about together with your description of the defect to the above mentioned return address.
Our quality department will check your articles. If the complaint is due to a manufacturing defect, we reserve the right to repair the item, send you an equivalent replacement or refund the full purchase price.
Feel free to tell us your regulatory needs. We will try to comply with it or come to you with further questions.
Find more information about your right of revocation in our Terms and conditions.